Our contact details

Name: Heirloom Family Tree Services
Address: 15 Royal Park Drive, Shelton Lock, Derby, DE24 9SH
Phone Number: 07482333101
Email: luke@heirloomfamilytreeservices.co.uk
12 December 2020

The type of personal information we collect

We currently collect and process the following information:

  1. Name, contact details and address.
  2. Genealogical information for living persons which is pertinent to the research project.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for the purposes of genealogical research. We use the information that you have given us in order to understand relationships, build family trees and solve problems relating to the research project. Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting Luke Theobald.

How we store your personal information

Your information is securely stored via digital means. We keep your information for the duration of the project. We then dispose of your contact information by deleting the files and shredding any paperwork. Unless you request otherwise, any personal information contained in the research will be kept on file in case your copy is damaged or mislaid.

Your data protection rights

Under data protection law, you have rights including:

  1. Your right of access – You have the right to ask us for copies of your personal information.
  2. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  3. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  5. Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  6. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  7. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact Luke Theobald if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to Luke Theobald. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk